Why system design is really organizational design.
Interfaces, ownership boundaries, and decision velocity shape system performance more than most architecture diagrams suggest.
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Systems analysis for operators, architects, and builders.
Failure modes are usually coordination failures.
Resilience decays when escalation paths, ownership, and system signals drift out of alignment.
Read article →What incident response reveals about system design.
Major outages often tell us as much about organizational structure as they do about technical defects.
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